Reference

What You Agree To When You Use casinoroys

These terms set the rules for every account opened on casinoroys — what we owe you, what you commit to, and how disputes get resolved. Access depends on your state's law, so read the eligibility section before you fund your account.

Applies to all account holdersState eligibility rules applyPayPal, Venmo, Play+ coveredUpdated when rules changeContact us with any questions
casinoroys What You Agree To When You Use casinoroys
HOW WE HANDLE IT

Account Security and Your Rights Under These Terms

Your account data, payment history, and identity documents are stored with encryption at rest. We do not sell your personal information to third parties. Here's how the key account protections work in practice.

Data Retention

We keep account records for as long as required by applicable state regulations. You can request a summary of the data we hold by contacting support from your registered email.

Cookie Policy

We use session cookies to keep you logged in and analytics cookies to understand how the lobby is used. You can manage cookie preferences in your browser settings at any time.

Account Security

Every login triggers an OTP sent to your registered phone or email. If you suspect unauthorized access, lock your account immediately from the security tab in your profile.

Requesting Changes

To update your registered payment method — switching from Venmo to Play+, for example — submit a change request through the account wallet section and complete the re-verification step.

TERMS CONTACT

Reach Us About These Terms

If a clause in these terms is unclear, or you believe your account was actioned in error, our support team can pull up your account record and walk through what triggered the decision. You don't need a case number to start — your registered email is enough to locate the file.

Live Chat Open the chat widget from any page while logged in. A support agent can review your account terms status and escalate disputes to our compliance team.
Email Support Send your question to our support address from the email tied to your account. Include the specific clause or transaction you're asking about for the fastest response.
Account Help Center The Help Center in your account dashboard covers common terms questions — payment holds, verification steps, and how to request a copy of your account data.

Common Questions About These Terms

These are the questions we hear most often from account holders reading through the terms for the first time. If yours isn't here, live chat is the fastest path to a direct answer.

Yes — your eligibility is determined at the time of each session, not just at registration. If your state's law changes, access is updated accordingly and we'll notify active accounts by email.

The withdrawal is held, not canceled. Once the review completes and your identity is confirmed, the PayPal transfer processes through the normal withdrawal path. No funds are forfeited during a review hold.

You can register more than one payment method on your account wallet, but each must be verified individually. Both Venmo and Play+ must be in your own name to remain active on the account.

Email support from your registered address and request a copy of the terms that were active on your signup date. We retain those versions and can send the relevant document directly to you.

We send an email to your registered address before any material change takes effect. The updated terms are also posted here with the effective date, so you can compare what changed.

Submit an account-closure request through live chat or email. Any remaining balance is returned to your verified payment method — PayPal, Venmo, or Play+ — before the account is deactivated.
Reference

Terms & Conditions

Service availability depends on eligible states and local law. US online casino and sportsbook access is licensed state by state, so check your state's rules before opening an account. 21+ where applicable.

Access may be available only in states where local law permits.