Reference

Everything You've Been Meaning to Ask Us

Got a question about your account, a withdrawal, or how access works in your state? We've pulled together the questions we hear most and answered them straight — no runaround, no jargon.

PayPal & Venmo coveredAccount access stepsState eligibility explainedLive dealer tables and slots
Explore the Lobby Read FAQ
casinoroys Everything You've Been Meaning to Ask Us
AT A GLANCE

casinoroys FAQ by the Numbers

3
Local payment methods covered: PayPal, Venmo, Play+
SSL
Encrypted account access on all devices
Mobile + Web
FAQ accessible on any screen without an app
Live Chat
Direct support channel for questions not covered here
casinoroys What Our FAQ Section Actually Covers

What Our FAQ Section Actually Covers

This page exists because the same questions come up constantly — and you deserve a direct answer instead of a support ticket. We've organized everything around the moments that matter: opening your account, moving money in and out, understanding what's available in your state, and knowing what to do when something feels off. Payments via PayPal, Venmo, and Play+ each have their

own flow, and the steps for each are spelled out here. Access questions are handled honestly — availability depends on state law, and we'll tell you that plainly rather than dance around it. If you're in Chicago or Los Angeles and wondering whether the lobby is available to you, the eligibility section has a clear answer. Browse through the questions below; if

yours isn't listed, live chat is the fastest way to get a real response from our team.

  • PayPal
  • Venmo
  • Play+
  • Live Chat
STILL NEED HELP

How to Reach Us When the FAQ Doesn't Cover It

Some questions are specific to your account and can't be answered on a public FAQ page. Here are the three ways to get a real answer fast.

Live Chat The fastest path to a real answer. Open chat from the account menu on any device — no call, no wait on hold, just a direct message thread with our support team.
Email Support For account-specific issues that need documentation — identity verification questions, payout disputes, or anything that benefits from a written record. Responses are sent to your registered address.
Account Help Center Log into your account and check the Help section for status updates on pending withdrawals, payment method confirmations, and identity verification progress.
WHY WE ANSWER PLAINLY

What Makes This FAQ Worth Reading

We wrote these answers from the inside — based on how the account system, payment rails, and access rules actually work. Nothing is dressed up to sound better than it is.

First-Party Answers Every answer here comes directly from our own account and payment systems — not copied from a third-party source or a generic template. If the process changed, we update the answer.
State Law Is Stated Clearly Access depends on where you are and what state law permits. We say that explicitly rather than implying the lobby is available everywhere in the US without qualification.
Payment Steps Are Real The PayPal, Venmo, and Play+ instructions in our FAQ reflect the actual steps in the cashier — not a rough description of how those wallets work in general.
No Invented Figures We don't publish withdrawal speeds or payout percentages we can't back. When we can't give a specific number, we describe the actual verification path instead.

Questions We Hear Most From Our Account Holders

These are the questions that come through most often — about access, payments, account setup, and what happens when something doesn't go as expected. Answers are kept short and direct.

Access depends on your state's laws. We're available where local law permits online casino and sportsbook activity. Check the eligibility page or contact live chat if you're unsure about your state.

Go to the cashier, select PayPal, enter your deposit amount, and you'll be redirected to your PayPal app to confirm. The funds appear in your account wallet once the transaction clears.

Yes, if Venmo was the payment method used to fund your account. Select Venmo in the withdrawal section, confirm the amount, and the transfer routes back to your linked Venmo account.

Play+ is a prepaid card you load directly and use for casino deposits and withdrawals. It keeps your casino wallet separate from your checking account — useful if you prefer not to link a bank directly.

First-time withdrawals trigger an identity check. You'll need to submit a government-issued ID through the verification section in your account settings. Once approved, the withdrawal processes normally.

The lobby includes slots like Prospector Treasure and Star Spangled Crash, live dealer tables including VIP Salon Baccarat, and sportsbook markets covering NFL football, NBA, and MLB with player props and same-game parlays.

Hit 'Forgot Password' on the login screen, enter your registered email, and we'll send a reset link. If you don't see it within a few minutes, check your spam folder or use live chat.
Reference

FAQ

Service availability depends on eligible states and local law. US online casino and sportsbook access is licensed state by state, so check your state's rules before opening an account. 21+ where applicable.

Access may be available only in states where local law permits.

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